FAQs

Where is Lulu's Sweet tooth located?

Lulu's Sweet tooth is a home based business and is located in Oatley NSW 2223.

Council approved & member of ACADA (Ausralian Cake Artists & Decorators Association).

For Pickups, you will be sent full address once your order is ready for pickup.

When and what time can I pick up my order?

Please specify prefered pickup date and time  in the 'Additional Information' box at checkout. A confirmation will then be sent to you once the date/time is finalised.

Your prefered pickup time is not guarranteed until confirmation is finalised.

Please take note of the minimum processing days in each product description.

Do you deliver or post?
Cookies - Yes & Yes!
ALL COOKIES including cookie bouquets can be posted Australia Wide Express Post via Australia Post.

They can also be hand delivered across Sydney Metro region  Monday - Saturday 9-5 delivery window. If you live beyond, please contact us and we will try our best to organise a delivery.

Please allow min 3 days for processing and 1-2 days for postage.

Please note: Shipping and Hand Delivery charges apply.

Cupcakes and cakes -Sydney Metro local delivery Only.
Cupcakes and cakes can be hand delivered to Sydney Metro  region Monday- Saturday 9-5 delivery window. Please enquire via email or DM as minimum 3-5 days notice for custom cupcakes and 14 days notice for custom cakes (Subject to availability).

Please note: Shipping and  Hand Delivery charges apply.

ALL orders can be picked up from Oatley NSW 2223  - Free of charge.
Full pickup address will be sent to you once your order is ready for pickup

How much is local hand delivery?

Deliveries are currently only available in Sydney Metro, NSW, Australia.

0-20kms  $24.99 

>20kms $39.99

This covers Sydney metro and selected suburbs. 

Please note : subject to availability.

Due to the  fragile nature of our goods, our rates are generally higher than standard courier rates in Sydney as special vehicles and extra care needs to be taken. 

Delivery time cannot be guaranteed. Generally deliveries are between 9am -5pm Monday-Saturday,  so please ensure someone is available to receive the goods.

How much is Postage?
Only Cookie products can be posted.
Australia wide express postage ranges from $10-40 for all cookie products.
Free postage on Cookie orders over $150.
The postage cost will be advised after you enter address in the delivery cart.

 

How do I order a cake?

All cakes are custom made to order. Please email or DM to obtain a quote and availability. Feel free to look at our Instagram  and Facebook pages for ideas and note that all cakes are unique in style and design.

Please include in your enquiry: Date of event, Type of event (eg. Christening), Number of people, style/theme of cake.

Please allow min 14 days notice. Subject to availability.

What Cake Flavours do you have?

Other flavours available upon request, please check availability.

Do you have Gluten or Dairy Free options?

Please contact us if you require Gluten Free  or Dairy Free prior to ordering online and we can confirm availability.

Please note although Gluten/Dairy free ingredients are used, our kitchen is not gluten/dairy free. Therefore if you are highly allergic to certain food products and wish to play it safe, we politely suggest that you do not consume.

How to store/serve your baked goods?

All custom cakes will be pre-chilled for easy and safe transport. Please allow cake to come to room temperature 1-2 hours prior to serving.

Special transport & storage instructions will be provided on the day.

Cookie bouquets & boxes are best stored in an air tight container and consumed at room temperature. Please do not store fondant cookies in the fridge as condensation can cause the fondant to go sticky.

New York Style cookies are best stored at room temperature. or in the  fridge in Summer months. Remove plastic packaging and microwave for 8-10 seconds or heat in oven at 170 degrees for 4-6 minutes for the best ooze!

Unfortunately we cannot accept responsibility after a product is delivered/picked up for any spoilage due to customers inappropriate handling and/or storage.

How long is the shelf life?

Cupcakes and cakes are freshly baked therefore it is suggested they are consumed within 1-2 days. They can be stored in the fridge for up to 5 days. Please allow them to come to room temperature before serving.

ALL cookies are baked fresh and suggested they should be consumed within 1-7 days of receiving them.

Freezing is possible however not recommended as this may affect the quality of the baked good.

What if my delivery arrives damaged?

Although we do our best to ensure your order arrives at your door step in true sweetness, sometimes the handling of the parcels are beyond our control. If your cookies arrive damaged, please contact us with a picture of the damaged goods on day of arrival to lulus.sweettooth.syd@gmail.com.

Unfortunately we cannot accept responsibility after a product is delivered/picked up for any spoilage due to customers inappropriate handling and/or storage.

Have another question? Feel free to contact us anytime!